On the service, there can be listings where booking and payment are processed through Nettimökki (referred to as "Nettimaksullinen" listings) or listings where booking and payment can be handled outside the Service. There may also be listings that are hosted on another service but displayed on the Nettimökki platform. These listings will always include information about the original service where the listing is hosted and where the booking takes place.
In Nettimökki listings, rental prices, any additional charges, optional services, and discounts set by the hosts are displayed. The host also establishes the cancellation terms. For Nettimaksullinen listings, the prices and service fees determined by the host are visible on the booking form before payment.
The booking, payment, and cancellations for Nettimaksullinen listings are securely managed through the Service. Payment processing is carried out by Alma Finanssipalvelut Oy ("Payment Processor") in collaboration with banks and credit institutions. Payments made are kept in the Payment Processor's client account until they are released to the host. The host receives the payment 24 hours after the rental period begins, or if a security deposit has been paid by the guest, the payment is made 24 hours after the rental period ends. In case of any issues, Nettimökki customer service is available to assist both parties.
The service fee is the portion paid by the guest for the reliable rental service provided by Nettimökki. The service fee is paid when the booking is confirmed and is fully refunded if the host cancels the booking. If the guest cancels the booking, the refund of the service fee is determined by the applicable cancellation terms of the rental listing. The service fee is 3.5% of the amount paid by the guest (including VAT 25.5%).
The host's service fee for Nettimaksullinen listings consists of a fixed annual fee of 299 euros per listing (+ VAT 25.5%) and a commission of 2.5% (including VAT 25.5%) of each rental transaction's total rental amount (including rent and any additional charges).
The annual fee and commission are primarily deducted from the payments made to the host through the Service. If the annual fee and commission are not deducted from the Service payouts within six (6) months of the listing being published, the Service Provider will invoice the undeducted portion of the service fee. The payment term of the invoice is 14 days net.
The host is entitled to a refund of the paid annual fee from the second year's annual fee if the use of the Service is terminated mid-term. The refunded amount corresponds to the proportional share of the remaining contract period. If the host wishes to make changes to the number of listings where booking and payment do not occur through Nettimökki, they should contact customer service.
If the host cancels a confirmed booking, a cancellation penalty is charged to the host, which is deducted from the next payout. The cancellation penalty is 6.2% of the total amount of the cancelled booking, including any security deposit, but at least €12.40 (including VAT 25.5%).
